Context For Change Pt.5

Have you ever found yourself questioning the purpose behind a task, whether personally or professionally? That lingering “why” can often accompany us throughout various stages of our lives, from curious children to career-focused adults. In the complex arena of businesses, understanding the underlying process and purpose behind tasks can drastically alter how we approach our roles.

Three Pillars of Process

In the context of this discussion on change, understanding the “why” becomes paramount, especially when exploring the three critical aspects of business operations: the business model, the operating model, and the governance model. These three pillars are crucial in shaping how processes function within organizations, influencing everything from employee performance to overall organizational success.

1. The Business Model: How the Organization Makes Money

Understanding your business model is vital. It involves knowing how your company generates revenue and what factors drive this income compared to your competition. Many employees operate without this knowledge, limiting their ability to contribute effectively. Providing insights into how the business earns money can empower employees to enhance their creativity and engagement.

2. The Operating Model: Delivering Products and Services

The operating model describes how a company brings its products or services to the customer. Having a comprehensive understanding of end-to-end processes not only enhances operational efficiency but also fosters collaboration across different teams. Employees can identify potential improvements and innovate when they have a clear picture of the entire operation.

3. The Governance Model: Decision-Making and Accountability

Governance involves understanding how decisions are made and accountability is maintained within the organization. Transparency in decision-making processes ensures everyone knows how and why decisions are arrived at. This clarity helps in building trust and encourages active participation from all team members, ultimately reinforcing accountability.

Real-World Insights and Learnings

In my own professional journey, there were instances where integrating teams from different locations transformed the process of transferring responsibilities and expertise. By inviting a team from India to immerse themselves in our environment, we built a deeper mutual understanding and stronger cross-cultural connections. This experience highlighted the importance of questioning existing processes and innovating for better integration.

Key Questions for Leaders

Leaders play a crucial role in ensuring that their teams have the necessary insight into these three pillars. It’s vital to ask yourself:

• Do you fully understand how your company makes money?
• Are you aware of the processes required to deliver to your customer?
• Are you transparent about decision-making processes and how accountability is managed?

Challenges and Call to Action

I challenge you to identify one broken process within your organization, categorize it under one of the three models, and brainstorm with trusted colleagues on how to improve it. Engaging with this exercise can lead to significant organizational improvements and personal development.

Feel free to share your insights and innovations with me at james.au@holycoach.net or reach out via Instagram at James Rosseau Sr. I’d love to hear what you discover and how you plan to implement your ideas.

Conclusion

Leadership involves casting a vision while ensuring effective execution through robust processes. By understanding and refining your business, operating, and governance models, you can lead transformational changes that enhance your organization’s efficiency, accountability, and success.

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TIMESTAMPS

00:00 Introduction: The Importance of ‘Why’
01:23 Understanding the Business Model
01:55 Exploring the Operating Model
02:12 The Governance Model: Decision Making and Accountability
02:17 A Transformative Experience: Offshore Team Integration
04:43 Reflecting on the Three Models
05:44 Deep Dive: Business Model
08:50 Deep Dive: Operating Model
13:13 Deep Dive: Governance Model
18:22 Conclusion: Vision and Execution
19:33 Final Thoughts and Challenges

Related Radio Show: The Corelink Solution Show